Shipping policy – Dr Jhons Skin Care

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Shipping policy

At DR. JHONS, we are committed to delivering your orders quickly, safely, and efficiently across Asia and Europe. All products are shipped directly from our facility in Sharjah and Ajman, UAE.

1. Shipping Destinations

We currently ship to the following regions:

  • Asia – Including GCC countries, South Asia, and Southeast Asia.

  • Europe – Major European destinations.

2. Shipping Timeframes

  • UAE & GCC Countries (AED, KWD, SAR, QAR, OMR currencies): 1-5 business days

  • Asia (Non-GCC): 5–10 business days

  • Europe: 7–14 business days

Note: Business days exclude weekends and public holidays in the UAE.

3. Shipping Costs

Shipping costs are calculated at checkout based on your destination, order weight, and selected courier service.

4. Customs & Duties

International orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the buyer. We are not responsible for delays due to customs clearance.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number and courier details.

6. Currency Display

For your convenience, our website supports AED, KWD, SAR, QAR, and OMR currency displays. Prices are converted for display purposes, but final billing is processed in AED.

7. Contact Us

For any shipping inquiries, please contact our customer service team at support@drjhonsskincare.ae or +971 52-8611858.